The liars at Trans Union - time for my published FTC complaint
Trans Union attorney Tiffany Cox with Strasburger IGNORED my 8/25/09 email about numerous issues including the INCOMPLETE Trans Union credit reports at TrueCredit. Most important, it appears that you can NOT obtain your COMPLETE Trans Union credit report unless you dispute. The investigation results contain the scheduled deletion dates and ALL inquiries including soft account review inquiries and promos.
I just logged into TrueCredit and the advertisements and constant questions about personal information that are NONE of their business are so incredibly offensive. They’re SELLING the info you provide to marketers and of course they’ll inundate you with obnoxious ads for the worst products while at the TrueCredit site.
Since attorney Tiffany Cox and Trans Union ignore me, I decided “chat with a virtual agent.” Here’s the transcript:
Jenny Says: Just type ‘HI’ or ‘Hello’ in the space below to let me know you are there.
You: Hi
You: Can you tell me whether the TrueCredit reports are complete credit reports?
Jenny Says: This TrueCredit exclusive offer is available through this chat. CLICK HERE to take advantage of this deal.
You: Can you tell me whether the TrueCredit reports are complete credit reports?
Jenny Says: Hi, thanks for chatting with me… to return to truecredit.com and sign up for 3-Bureau Credit Monitoring for only $14.95/month CLICK HERE
You: Can you tell me whether the TrueCredit reports are complete credit reports?
Jenny Says: Would you like to find out more about this offer?
You: no
You: Can you tell me whether the TrueCredit reports are complete credit reports?
Jenny Says: You can’t erase the past, but you can definitely work on improving the future. Improving your credit is doable with bit of knowledge and patience. CLICK HERE for more information.
You: are you a real person?
Jenny Says: By checking all three of your credit reports, you can make sure you are maintaining a healthy credit profile.
Jenny Says: My name is Jenny and I’m a live virtual agent.
You: what is a “virtual” agent?
Jenny Says: Don’t pass this opportunity up; remember we would like to offer you monitoring of all three of your credit reports and scores for just $14.95! There’s no obligation and you can cancel any time. CLICK HERE to take advantage of this deal!
You: are you a living human being?
Jenny Says: I’m actually a virtual agent. I’m here to help you with your credit. Virtual is a computer simulation of a real chat
Jenny Says: My name is Jenny and I’m a live virtual agent.
You: Can you tell me whether the TrueCredit reports are complete credit reports?
You: Can you tell me whether the TrueCredit reports are complete credit reports
Jenny Says: With 3-Bureau Credit Monitoring you will have the ability to get immediate access to all three of your credit reports AND credit scores that can be updated every 30 days. ...
Unbelievable.
Trans Union uses http://www.upsellit.com/—“automated chat agents”
How STUPID are Americans?
THAT stupid!
You know that Trans Union wouldn’t pay upsellit if this crap didn’t work.
And that the FTC lets Trans Union get away with these lies and invasion of privacy is just amazing. In the 90s, the FTC continually sued Trans Union y with tketing. Now, Trans Union gets away with these blatant lies and the FTC does NOTHING.
See http://credit-reporting-collection-ftc-complaints.info/ for other complaints the FTC entirely IGNORED.
Obama is the EXACT SAME CROOK as Bush.
Be afraid, be very afraid.
And STOP paying your credit cards if you’re (nearly) judgment proof or you are a true patriot and willing to put up a fight.
STOP acting like a hamster running on a wheel in the cage. We do NOT have to pay the banks, we do NOT have to pay for credit reports, we do NOT have to pay income tax and we do NOT have to finance this corrupt system. There ARE alternatives. You have CHOICES.
Choose wisely.
Posted by Christine on 09/15/2009 at 08:39 PM
2008 - 2009 FCRA - FDCPA violations • 2007 Inquiry suit • Trans Union • (0) Comments • Permalink
