Reader mail: Quicken billed for CheckFree Bill Pay service cancelled years ago
Christine,
We are past CheckFree Bill Pay customers who cancelled service years ago, but last month discovered that Quicken has been auto billing our account the entire time. We contacted them, and they said they’d refund three months of payments. We’ve never granted them permission to access our account and never used their service. Although the loss is not that large--a few hundred dollars--the principle of accessing and billing our account has us enraged. In Minnesota we call it theft.
During a Google search, I found your posted information dated 7-7-05. It seems we are one of those 27,000 CheckFree customers who cancelled and had their accounts reactivated without authorization. Can you tell me if there has been a suit filed or if there are any updates available. We intend to pursue this matter.
Thanks,
...
I’m not aware of any lawsuit and I’ve completely given up on changing how American corporations are allowed to defraud the people.
Due to my own EXTENSIVE legal experiences as well as the complete failure of class actions to have an impact, I can only recommend taking the 3-months refund and forgetting about it.
If somebody actually filed a class action, quite likely you’d get a COUPON giving you a percentage off Quicken software as settlement. It is disgusting.
It bothers me tremendously that I still use Quicken and I PAY for the updates they force you to buy. Maybe as part of the Trado project we’ll come up with an alternative to Quicken and MS Money. When it comes to choosing between paying MS or Quicken, that’s a really tough choice.
Eventually, ALL transactions that are in now in my bank account should be at Trado and I should be able to download the transactions into a program similar to Quicken from Trado. And of course I’ll be able to pay all bills through Trado, I just choose between Trados and Dollars.
The software I’m installing today doesn’t have the feature to use Dollars yet, that’ll have to be an add-on module. But since PayPal can maintain multiple currencies and exchange them, it can’t be too difficult.
I’d like to put Quicken and Metavante out of business along with the banks.
Maybe some of their disgruntled programmers could moonlight for Trado?
Posted by Christine on 11/20/2008 at 01:44 PM
Quicken Bill Pay - Metavante • (0) Comments • Permalink
