Frontiernet best deal on DSL $75/month + modem $100 SCAM
My DSL contract recently expired and my phone bill for basic service and DSL and NO long distance is now about $95. On the contract special, I got a $20 monthly discount. I actually don’t understand why my bill is only about $10 higher without the $20 discount, it was always over $80.
So I checked their website and typed “DSL special” in the search box. It searched the web and listed many phone companies at around $30/month for DSL. I even saw specials with a couple months free for switching from cable. Of course there is no cable here and also NO competition.
My only option is to go to satellite or downgrading to dial up and that would be hard, considering that I do all my business on the web. But then again, I don’t do that much “business”, most of what I do doesn’t pay and in fact, costs me even more money, such as downloading PACER filings for interesting court cases.
Next week my nephew arrives to help me with some more building and he deserves a decent connection. But when he leaves, I’ll either go to dialup or some other alternative. Maybe I’ll drop phone service entirely.
I’ve had SO many problems with Frontier when I moved and I finally cancelled my 2nd line. For a while I had DSL in both places, but of course had them disconnect the DSL when I moved my main line last September.
They had the nerve to bill me $100 for the modem without ever asking for the modem.
I actually had put the modem into the phone guy’s hand when I moved my main line last September. He set it down again and left.
After I called them, they finally sent a shipping box. It had instructions to put the modem into the enclosed packaging material. There was no packaging material. I had email with them. Lots of confusion. Endless hours wasted.
Finally, I asked whether I could take it to the Kingman Frontier office and they agreed. They refused to take it and ordered another shipping box to be mailed to me, since I had already thrown it away, thinking I’d return the modem in person.
I also paid my two phone bills while at their office. Of course they screwed that up too, applied both payments to ONE line. Don’t know how that could happen, they gave me two receipts, one for each line. If Frontier CAN screw it up, they WILL screw it up.
So I finally got to mail the modem back, probably about 2 months ago, without packaging as they told me to because it again was not included. Last week I called to see whether they received it since the last bill still included the $100. No credit was posted. So I told them to disconnect that line. I’ve always had 2 lines just in case one doesn’t work, used one line for fax, and had my share of phone problems at my old place.
The nerve to charge $100 for that modem.
I just checked Ebay, these modems sell for next to nothing.
The Speedstream 6520 that I’m currently using is up for auction for $5 and it’s a MUCH better modem than what I had before. The old one didn’t have wireless and I had to use a separate router.
I’ve also been charged late fees on that $100. I realize now that the installer was probably trained NOT to take the modem. It’s a lot more profitable to bill $100 for essentially NOTHING.
Frontier, like all big corporations, refined its methods to defraud its customers.
And the regulators do NOTHING about this fraud.
One more thing. It is usually impossible for me to pay the bill by the due date since the post-office doesn’t deliver to my place and it takes a week for Compass Bank to send out checks. So they told me on the phone that you can finally check and pay your account online.
The catch: It would cost me $3/month to view my account balance online because I would have to agree to no longer receive mailed statements or pay an extra $3/month.
When hell freezes over! There is no way that I’ll give up my paper statements for phone bills, credit cards, bank statements, etc.
The late fees are less than this $36 annual fee to be able to pay on time.
Posted by Christine on 05/07/2008 at 03:30 PM
Admin & tech stuff • Corruption • (0) Comments • Permalink
