This is about as ridiculous as it gets. My phone bills are dated the 5th of every month and they are due on the 20th, giving the average person in my neighborhood about 3 days to mail the check on time to get there by the due date. I didn't get those phone bills this month, so I thought I'd give them a call and let them know.
I thought that they would cheerfully offer to send duplicates and extend the due date by a few weeks. Fat chance - it's the PHONE company!
First I spoke with Holly, ext 3085. She told me that I had to initiate an investigation with the post-office.
I had supervisor Margie, ext. 3062, confirm that I am to request an investigation because my mail was probably just "sitting somewhere." I explained to her that it's THEIR obligation to have the post-office investigate, since THEY paid for the postage. She disagreed.
Margie also advised that because I received the telephone service, it is my obligation to pay my bill by the 20th (today) and my service is subject to be disconnected.
She did NOT extend my due date!!!!
It is unfortunate that they are a monopoly. I have no choice but to give them $1,500/year for my 2 lines and DSL. Even if I could get service through another phone company, I'd just get screwed by another phone company. They all suck.
What can do you do?
Sue, sue, sue!
That's my poem for the day, and of course you need a valid legal claim before you can sue.
Does anyone know of some sites that illustrate how to steal phone service?
I'm getting to the point where I feel like getting back at them. I'm tired of their attitude, and it sure would be satisfying to at least be able to reimburse myself for my trouble. But calls are so cheap, it's not even worth the effort. Although I know some people with all the time in the world and no phone.
I feel like getting a long wirecutter and spending a day cutting phone lines. I'm so fed up! Of course I'd feel sorry for the people who wouldn't have phone service, somebody could die because they can't call 911.
Isn't there SOMETHING I can do without hurting others?
Under the FCBA, I have federal billing rights and I am not billed until I RECEIVED the bill. Are phone companies exempt?
Why is it MY fault that the post-office screwed up????
c: Citizens@czn.com (Citizens Communications owns Frontiernet, and that's the e-mail for their corporate office.)