I posted a few days ago about their new policy to run the credit and compel binding arbitration and I had concluded that they must be having some problems - as promptly confirmed by a reader's comment.
Today I got this reply:
Dear Christine,
Thank you for contacting XM Satellite Radio, we apologize for the delay in our response.
Please email legal@xmradio.com in regards to our policies. They are better suited to respond to your concerns.
Should you require further assistance, please do not hesitate to call us toll free at 1-800-967-2346.
We appreciate your business and hope you'll continue to be a loyal and happy XM listener for many years to come.
Best Regards,
Audra Ekwulugo
Listener Care
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So, why didn't Audra forward my mail to the legal department?
Obviously, to wear me out, to make me go away. Don't they realize that by aggravating me they'll only get MORE bad publicity?
c: emailed to legal@xmradio.com
Posted by Christine at March 19, 2004 05:10 PMDear Christine,
The reason your email was not forwarded to the Legal department by me (Audra Ekwulugo) is if I forward the email their reply comes back to my box. I wanted them to contact you directly to reslove your concerns for you.
Posted by: at April 3, 2004 01:04 PM
Audra, appreciate your posting, although I'm not sure I'm following.
When a client e-mails me about correspondence from a 3rd party, I certainly have no problem responding to that 3rd party. Sounds like there are a bunch of idiots in your legal department!
And, I never did receive a reply from your legal department to my mail above.
Have a great weekend!
Posted by: Christine at April 3, 2004 01:46 PM