Chris Lane wrote again:
"Please replace with contact Capital One's Customer Relations Department."
That's the entire mail! Here's my reply:
"Fat chance! It looks to me like you just don't want your customers to be able to get to someone with a name.
You got promoted from Office Manager to ERC Dept. Manager, Regulatory Operations since your last mail, congratulations!
I'll update with your info.
Can you explain to me why Capital One is exempt from the FCRA and not reporting the credit limits?
Christine Baker"
Here's the info on the e-mail. Does anyone know what ERC stands for?
Chris Lane
ERC Dept. Manager
Regulatory Operations
968-3176 (tie 410)
chris.lane@capitalone.com