2004 Credit Suit

If you "enlist" politicians, the FTC investigates?

http://www.geocities.com/CapitolHill/1007/case_pr.html

"[Customer's] site (http://www.geocities.com/CapitolHill/1007/) not only lists [customer's] grievances with Carrier, it also offers compelling detail about [customer's] case. Several years of correspondence are included which document [customer's] efforts to get a refund for [customer's] faulty furnace. Starting with Carrier’s customer service department, [customer] contacted officials up Carrier’s chain of command, ending with the president of United Technologies, Carrier’s parent company. When those efforts were unsuccessful, [customer] enlisted the aid of Senator John Warner, Congressman Frank Wolf, the Fairfax County Department of Consumer Affairs, and the Federal Trade Commission (FTC).

Visitors to the site can read the letter in which Carrier acknowledges a manufacturing defect and that the "extra silicone was most likely applied at the factory." They can also read the letter in which an FTC lawyer states that while the FTC "generally does not intervene on behalf of particular consumers, I would appreciate your examining the attached complaint and providing a response, including an explanation of the denial of [customer's] request for a refund.""

Reading how much time "customer" spent on this, and then he only wanted a refund - why don't people value their time?

Merchants have no incentive to provide better service. The worst that happens is that people want their money back. That'll teach em!

Sure, they'll lose a few sales due to the web site, but why not put at least minimum wage on your time?